- azurelunatic: RT @rlux: @evanhamilton @sarahdopp passion and profits are absolutely not at odds with each other. #clswest
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azurelunatic: @thomasknoll ...they decided to add a 'nudge' feature so people could provoke their friends to post more often. Wasn't popular. #clswest - azurelunatic: @thomasknoll One tale D of @dreamwidth tells is how LJ saw their entries per day dropping & instead of looking for root cause ... #clswest
- azurelunatic: @sarahdopp @evanhamilton One metric would then be to see how many microcommunities there are, and what size they were. #clswest #octribe
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schwentker: tools used by community mgrs - http://timely.is http://getclicky.com http://watchitoo.com http://janrain.com #clswest 1/3 -
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- schwentker: Social Media metrics can be hard to dedupe -> i check in w/ foursquare, pushes to my twitter, then linkedin, then fb. 1 x 4. #clswest
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lharp: True! And @goalscape is great for tracking goals visually! "Without any goals, life generally sucks" - @scottrutherford #clswest via @rlux -
jriley1762: enjoyed the spirited conversation tonight at #clswest. Looking forward to the next event. Thanks to @rlux for hosting! -
musingvirtual: @azurelunatic how was #clswest? i couldn't make it. - musingvirtual: RT @thomasknoll: Danger of community metrics: becoming content only interacting with data instead of interacting with people. #clswest #octribe
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buzzaz: Tonight's #clswest meetup @Adobe in #SF was memorable 4 the disagreements that demonstrated finesse necessary in #CommunityMgmt -
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zenrhino: RT @azurelunatic: If you have to avoid the comments, the community is toxic. #clswest -
Sue_Anne: Chose #cmsgeekup overe #octribe / #clswest ... Headed home from the mission in a few minutes. -
cmsreport: RT @lizasperling: Want a job in social media? Check out glu.com or wikia.com...they are hiring SM managers. #clswest - thomasknoll: @HansensSF Doug!!!!! Thank you for the Creamy Root Beer. Soooooooooooo good. #clswest
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- kg: On panel w @suzboop, talking abt Why Metrics Suck. #clswest #octribe (@ Adobe Systems w/ @suzboop @thomasknoll) http://4sq.com/j0Pmhiabout 4 hours ago via foursquare from Adobe Systems San Francisco, San Francisco · Reply · View Tweet
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sidneyallen: Thanks #clswest -
azurelunatic: @valtsu84 It's a very seat of the pants decision; I look at the site, see if I think it seems dodgy or likely to sell my info. #clswest -
evanhamilton: @billjohnston Wish you were here talking about the numbers you guys track at the mothership! :) #clswest -
sarahdopp: @evanhamilton Good question. Prolly both. :) But one issue is how to apply metrics to macro and micro communities simultaneously.. #clswest - evanhamilton: @sarahdopp True, and you and I really suffer from that. Do you try to combine them or nurture them separetly? #clswest
- valtsu84: @azurelunatic how do you define an untrusted place? #clswest
- evanhamilton: YES. RT @rlux: passion and profits are absolutely not at odds with each other. #clswest
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evanhamilton: @lizasperling @sarahdopp I love making customers happy, but if they're happy and not paying you're unemployed. :) #clswest - thomasknoll: Revenue and retention are the ultimate cmty metric... But not the number that tells you how to adapt. #octribe #clswest
- azurelunatic: @valtsu84 Depends on the context! I have alternate identities that I use with untrusted places. #clswest
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HansensSF: #clswest Surveys, conferences, real time focus groups via tele conf & are tools that go beyond "just (cont) http://tl.gd/a55g5i - azurelunatic: As well as twittertrackers, there's IceRocket for tracking discussions about you, though it doesn't respect robots.txt very well. #clswest
- rlux: Well put! RT @thomasknoll: Benefit of metrics: I care about y'all enough to keep an eye on your vital stats all day every day. #clswest
- azurelunatic: RT @thomasknoll: Danger of community metrics: becoming content only interacting with data instead of interacting with people. #clswest #octribe
- azurelunatic: @evanhamilton @thomasknoll You can try and predict revenue based on your metrics, if renewals happen a year out, not immediate. #clswest
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- thomasknoll: Benefit of community metrics: I care about y'all enough to keep an eye on your vital stats all day every day. #clswest #octribe
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suzboop: RT @thomasknoll: Danger of community metrics: becoming content only interacting with data instead of interacting with people. #clswest #octribe
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vanriper: Watchitoo mentioned as tool for mixed reality events, mix of in-person and remote participants http://watchitoo.com/ #clswest - thomasknoll: Danger of community metrics: becoming content only interacting with data instead of interacting with people. #clswest #octribe
- azurelunatic: @lizasperling @evanhamilton @sarahdopp And when users love you, they're more willing to kick in some of their beer money! #clswest #octribe
- sarahdopp: @evanhamilton I don't get stuck on love vs. money so much as scope of interaction. Ex: is a user base one community or many? Both. #clswest
- vanriper: Really appreciate your participation tonight RT @lizasperling: Where is Freud, and, yes, I still love these people. #clswest
- lizasperling: @evanhamilton @sarahdopp yes, money is good, but I am still a junkie for customer love. Few things feel better than connection. #clswest
- evanhamilton: @thomasknoll Community goals are eventually tied to revenue though, aren't they? #clswest
- rlux: @evanhamilton @sarahdopp passion and profits are absolutely not at odds with each other. #clswest
- azurelunatic: @thomasknoll It is. But the real world is rarely ideal; I think 2 sets of metrics, public & private, is appropriate. #clswest #octribe
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- evanhamilton: RT @thomasknoll: Community metrics don't suck. Our lack of willingness to actually pursue them does. #clswest #octribe
- vanriper: maps that LinkedIn will generate for your personal network that I mentioned, the link http://inmaps.linkedinlabs.com/ #clswest
- evanhamilton: @sarahdopp To be fair, most of us wouldn't have a job without communities generating revenue. Don't mean you can't create love. #clswest
- azurelunatic: I am sometimes deliberately provocative on Facebook to drive away the connections who would annoy me later. #alsoahorribleperson #clswest
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- thomasknoll: @azurelunatic IMHO, that is a community problem, not a metrics problem. #octribe #clswest
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uservoice: Interested in social media measurement? Our very own @scottrutherford is on a panel discussing it. Scope out #clswest for the discussion. - lizasperling: Where is Freud, and, yes, I still love these people. #clswest
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- azurelunatic: People have different interests in different places: some people you don't necessarily want to know personally who are v. smart. #clswest
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- azurelunatic: @thomasknoll It does open the opportunity to game the metrics if the community isn't quite on board, or the metrics aren't quite it.#clswest
- thomasknoll: Community metrics don't suck. Our lack of willingness to actually pursue them does. #clswest #octribe
- evanhamilton: @rlux I do both! But generally agree. #clswest
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- vanriper: Nailed it! RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
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Triplyksis: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest - vanriper: @billjohnston no worries, Layla's #octribe event is next week http://ow.ly/4JrcB at this #clswest event tonight http://ow.ly/4Jrep
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kristi7: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest -
alexknowshtml: RT @thomasknoll: Interesting to hear some honesty about community metrics: "I don't really care about the cmty unless they improve the biz" #clswest #octribe -
- azurelunatic: If you have to avoid the comments, the community is toxic. #clswest
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susanbeebe: RT @lizasperling: Want a job in social media? Check out glu.com or wikia.com...they are hiring SM managers. #clswest - azurelunatic: Benefits of community: Feedback, learning, teaching, accomplishing the goal I set out to do there, not getting overly annoyed #clswest
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- lizasperling: @evanhamilton exactly. Why can't we all admit it? Just share what we do know. The rest... #idontknow.#clswest
- azurelunatic: @lizasperling @thomasknoll If the metric is directly linked to the product goal, then it's worth doing. #clswest
- susanbeebe: RT @thomasknoll: Metrics = measuring changes related to goals. Community metrics should be based off the communities goals. #octribe #clswest
- thomasknoll: Interesting to hear some honesty about community metrics: "I don't really care about the cmty unless they improve the biz" #clswest #octribe
- azurelunatic: Lively discussion about tracking bugs in the role of community manager: depends on your comm, qualitative as well as quantitative #clswest
- sarahdopp: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
- azurelunatic: @thomasknoll It does open the opportunity to game the metrics if the community isn't quite on board, or the metrics aren't quite it.#clswest
- thomasknoll: Community metrics don't suck. Our lack of willingness to actually pursue them does. #clswest #octribe
- evanhamilton: @rlux I do both! But generally agree. #clswest
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- vanriper: Nailed it! RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
- Triplyksis: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
- vanriper: @billjohnston no worries, Layla's #octribe event is next week http://ow.ly/4JrcB at this #clswest event tonight http://ow.ly/4Jrep
- kristi7: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
- alexknowshtml: RT @thomasknoll: Interesting to hear some honesty about community metrics: "I don't really care about the cmty unless they improve the biz" #clswest #octribe
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- azurelunatic: If you have to avoid the comments, the community is toxic. #clswest
- susanbeebe: RT @lizasperling: Want a job in social media? Check out glu.com or wikia.com...they are hiring SM managers. #clswest
- azurelunatic: Benefits of community: Feedback, learning, teaching, accomplishing the goal I set out to do there, not getting overly annoyed #clswest
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- lizasperling: @evanhamilton exactly. Why can't we all admit it? Just share what we do know. The rest... #idontknow.#clswest
- azurelunatic: @lizasperling @thomasknoll If the metric is directly linked to the product goal, then it's worth doing. #clswest
- susanbeebe: RT @thomasknoll: Metrics = measuring changes related to goals. Community metrics should be based off the communities goals. #octribe #clswest
- thomasknoll: Interesting to hear some honesty about community metrics: "I don't really care about the cmty unless they improve the biz" #clswest #octribe
- azurelunatic: Lively discussion about tracking bugs in the role of community manager: depends on your comm, qualitative as well as quantitative #clswest
- sarahdopp: RT @evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
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- lizasperling: We are alllll new at this. #clswest
- evanhamilton: Ok so punchline is nobody actually knows what they're doing. Suddenly I have confidence again. #clswest
- azurelunatic: Commented about stats for the dev community in open source, because that's a community too. #clswest
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- lizasperling: RT @azurelunatic: "Anything that is not managed will deteriorate." -Bob Parsons http://tinyurl.com/4xgw9ev (expand) - I think this applies to the past 5mins #clswest
- azurelunatic: "Anything that is not managed will deteriorate." -Bob Parsons http://tinyurl.com/4xgw9ev (expand) - I think this applies to the past 5mins #clswest
- Triplyksis: RT @rlux: "Without any goals, life generally sucks" - @scottrutherford #clswest
- HansensSF: RT @thomasknoll: SocialMedia/Community metrics are an outward expression of internal emotions. We should optimize Increase of emotions. #octrribe #clswest
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- thomasknoll: SocialMedia/Community metrics are an outward expression of internal emotions. We should optimize Increase of emotions. #octrribe #clswest
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dirtgirl1104: RT @thomasknoll: Metrics = measuring changes related to goals. Community metrics should be based off the communities goals. #octribe #clswest - lizasperling: @thomasknoll love you but diagree. I want to support a product, not their metrics. #clswest
- thomasknoll: Metrics = measuring changes related to goals. Community metrics should be based off the communities goals. #octribe #clswest
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krznarich: RT @thomasknoll: Any community metrics should be visible to the community. We move the needle together as a community. #clswest #octribe - thomasknoll: Any community metrics should be visible to the community. We move the needle together as a community. #clswest #octribe
- vanriper: RT @rlux: "Without any goals, life generally sucks" - @scottrutherford #clswest
- rlux: "Without any goals, life generally sucks" - @scottrutherford #clswest
- thomasknoll: The focus of ROI for community should be on the "I". Do you have any metrics for the "I"? #clswest #octribe
- azurelunatic: Tracking facebook friendships across lines of conflict = watching world peace get built. #clswest
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- lizasperling: Is this really turning into a world peace roadmap? #clswest
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- azurelunatic: @suzboop is saying: show the content as well as the numbers, what are people saying. #clswest
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- azurelunatic: Macro tools like Klout don't give local reputation; you can have a great macro score and still be a douchebag. #clswest
- azurelunatic: @suzboop I think that's more important for an individual person who needs to focus on saving time, not a fully realized campaign. #clswest
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- vanriper: @lizasperling @billjohnston if there is room in tweet please use both #clswest and #octribe but this is an @CLSWest event after all
- azurelunatic: Doug has asked about Klout. Let's watch the panel get into it. Ooo, horoscope comparison. #clswest
- azurelunatic: Numbers may be inflated and weird, but maps are excellent to see who's connected to where, & when group A starts to talk to group B #clswest
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- lizasperling: @billjohnston I asked, others answered. I am taking orders;) #clswest
- HansensSF: RT @azurelunatic: Ooo, echo + getclicky sounds worth checking out; stats and all social networks rolled into one. #clswest
- azurelunatic: Ooo, echo + getclicky sounds worth checking out; stats and all social networks rolled into one. #clswest
- HansensSF: #clswest In the community manager world, mixed reality & blended reality are terms that are indicative of (cont) http://tl.gd/a54fo5
- vanriper: RT @erich13: #clswest Meetup starts in 13 minutes: Why Online Community Metrics Suck: Numbers vs The Human Factor http://bit.ly/fO9Io6 (expand)
- azurelunatic: Doing stats by hand suuuucks. #clswest
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- azurelunatic: The owners always reserve the right to have a better idea, & go into radically transparent details about why they're doing things. #clswest
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- lizasperling: RT @HansensSF: #clswest Please feel free to take a Hansen's with you...more you take the less I have to lug home! (Thanks!)
- azurelunatic: Dreamwidth communicates clearly and early what directions it wants to go, and why it does and does not implement certain ideas. #clswest
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- lizasperling: Want a job in social media? Check out glu.com or wikia.com...they are hiring SM managers. #clswest
- thomasknoll: Listening to a conversation about community and ROI at #clswest @ Adobe Systems http://gowal.la/c/47bGY
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- lizasperling: Hashtag confusion resolved. #clswest it is.
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scottrutherford: About to do a panel on metrics in community management @ AdobeSF #clswest - suzboop: RT @erich13: #clswest Meetup starts in 13 minutes: Why Online Community Metrics Suck: Numbers vs The Human Factor http://bit.ly/fO9Io6 (expand)
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erich13: RT @Khris: On a #socialmedia panel tonight at Community Leadership Summit, come join in! http://bit.ly/laSs19 (expand) Thanks #adobe for hosting! #clswest - erich13: #clswest Meetup starts in 13 minutes: Why Online Community Metrics Suck: Numbers vs The Human Factor http://bit.ly/fO9Io6 (expand)
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Khris: On a #socialmedia panel tonight at Community Leadership Summit, come join in! http://bit.ly/laSs19 (expand) Thanks #adobe for hosting! #clswest - erich13: First Thursday Silicon Valley Online Community/Social Media Meetup - Thu May 5 7PM (San Jose, CA) http://bit.ly/hy1uWY (expand) #clswest #octribe
- erich13: What: Why Online Community Metrics Suck: Numbers vs The Human Factor; When: Thursday, April 28 7PM http://ow.ly/4I6uG #CLSWest @CLSwest
- erich13: What: Why Online Community Metrics Suck: Numbers vs The Human Factor; When: Thursday, April 28 7PM http://ow.ly/4I6uG #CLSWest #cls11
- erich13: @HansensSF Doug, would you be able to supply drinks for our #CLSWest Meetup tomorrow? http://www.meetup.com/clswest/events/17005753/
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